OREGON – Serenity Hospice and Home announces that Serenity has been named a 2021 Hospice Honors Elite recipient by HEALTHCAREfirst.
This prestigious annual review recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver’s point of view.
“Hospice Honors Elite recipients are industry leaders in providing quality care and constantly seeking ways to improve,” said Ronda Howard, Vice President Revenue Cycle and CAHPS at HEALTHCAREfirst. “We are honored to be aligned with such high performing agencies like Serenity Hospice and Home and we congratulate them on their success.”
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2019 through September 2020. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Serenity scored above the National Performance Score on all 24 of the evaluated questions.
“I am very proud of the staff at Serenity,” said Lynn Knodle, CEO. “This evaluation period included much of the COVID pandemic period and to achieve this level of patient satisfaction is amazing.”